FAQ’s

The Order Process:

 

All of our orders are processed and shipped within 2-7 business days.

Once your order is shipped you will receive a confirmation email with tracking and a link to your order status and information page.

Many of your items will ship separately, and some items may arrive before others. Do not worry, your items are on their way!

 

The Delivery Process:

 

Standard shipping is 2-3 weeks, depending on the product.

Please note: Certain high demand products may have a longer delivery time.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at hellowildhart@gmail.com.

If you haven’t received your order within 60 days you are welcome to contact our customer support for a full refund (This policy excludes customer input errors).

 

The Refund Policy:

 

If you'd like to to return your items (within 30 days from the date of delivery) you may do so for a full refund.

Customer is required to pay return shipping fees and they are nonrefundable. Please note, in order to qualify for a full refund, items must be unused, with tags, and in original packaging.

We are not responsible for lost or stolen packages that were confirmed delivered by the carrier. We suggest filing a missing package report with USPS if this is the case. We are not responsible for address error made by customers when placing the order. If an order has been processed, we cannot change the address or provide a refund until items are returned to us.

Please email us at: hellowildhart@gmail.com to authorize a return. Once approved please include a print out of your receipt to receive a store credit/refund for the amount you paid. Ship your return to:

57 Acorn Ridge

Rancho Santa Margarita, CA

92688

All returns must be authorized by one of our customer service representatives before shipping.

*Certain items are not eligible for refund for hygienic reasons. Please see the following: Swimwear, beanies/hats, headbands, socks.

Please note that all sale items and items purchased with a discount code are FINAL SALE .   

 

Wild Hart Info:

 

We are a USA based company operating out of Orange County, CA.

We partner with vendors and manufacturers primarily overseas to bring you fashionable clothing at affordable prices.

Many of our products ship directly to you from overseas due to high demand. This also allows for the affordable pricing and free shipping.

 

 

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